Terms and Conditions

Please tick the relevant box on your order to indicate your agreement to our terms and conditions.

Delivery / Shipping Policy

Royal Mail 24-hour express delivery 1-2 working days UK postcode destinations

Please check all packages on receipt of delivery – goods to be signed for or as instructed by the carrier.

Report damaged goods, missing items, or box shortages immediately – claims must be made within 24 hours.

Delivery charges will be displayed during the checkout process.

Delivery and shipping times are subject to change for products placed on back-order or where special terms are stated in the product or service description.

International Shipments and Pricing ~ Ocean and Air Freight, +44 1843 597768 or email info@hostcarpetcleaning.co.uk

Returns / Refunds Policy

We accept returns only for products that remain unopened and unused.

Claims for return of goods must be made immediately – within 24 hours.

If you need to return an item, please let us know within 24 hours of receiving your order info@hostcarpetcleaning.co.uk

Refunds are issued within 30 days once the returned goods have been received and checked.
Please note that refunds will not be issued for goods returned in unsatisfactory condition / opened or used.

If goods are not returned in satisfactory condition refund will not be processed.

Return shipping arrangements and all associated cost are the responsibility of the buyer.

Package the items securely together with the original packing materials and send to:

Timberstone
St Augustines
125 Canterbury Road
Westgate
Kent. CT8 8NL

Damage Items, Missing Goods & Shortfalls

Ideally, you should never accept damaged packaging or goods from the carrier.

We take loss and damage to customer orders very seriously. We understand it can be an extremely distressing or frustrating experience when goods are lost or damaged, so our commitment to secure delivery begins with prevention. That’s why we only use the very best courier services, which utilize the most trusted and reliable delivery networks.

Unfortunately, even with the best carriers, problems can occur. However, we will do everything we can to assist customers who wish to make a claim. The process of raising a claim with the delivery courier can take up to 48 hours, as there are specific steps and processes we have to follow. To help us help you, it’s really important that you follow the claims procedure outlined below. Claims must be made within 24 hours of delivery.

Reporting Damaged Goods & Missing Items

To report damaged goods, missing items, or shortfalls immediately, email info@hostcarpetcleaning.co.uk

Claims for damaged goods and missing items must also be reported to the carrier immediately. Use the delivery tracking reference number when making your report.

Returns should include original packaging and all damaged material for inspection.

Do not sign for delivery until you have checked the packaging – check items purchased and look for damages.

Refunds will be made within 30 days if goods cannot be replaced.

Replacements for damaged items will be processed shortly after the returned goods have been received and inspected.
Missing items will be resent based on the corresponding information provided by the carrier.

Pricing / Payment Policy

Payment with order.

All payments are taken securely and processed with approved payment gateways.

Customer payment details are not recorded or stored. 

We reserve the right to make price adjustments to any item without prior notification at any time.

For further information, help, or advice, please contact 01843 597768 or email info@hostcarpetcleaning.co.uk